Privacy Policy

1. Information We Collect

At Teracare, we prioritize your privacy and the security of your healthcare data. We collect information that you provide directly to us when creating a hospital account, including:

• Hospital Name and Administrative Email address for account identification.
• Official Hospital Address and contact details for verification.
• Technical logs to optimize your experience and ensure security.
• Operational data related to patient management metrics.

2. Data Usage & Processing

We use the collected information strictly to process your integration and provide seamless services:

• To facilitate advanced patient outcome tracking and medical reporting.
• To communicate critical system updates and security alerts via administrative email.
• To personalize the dashboard experience based on hospital specializations.
• To maintain compliance with local and international healthcare standards.

3. Security Infrastructure

Data at rest and in transit is encrypted using enterprise-grade protocols (AES-256). We maintain periodic security audits and follow rigorous HIPAA compliance guidelines to ensure patient data remains confidential and protected from unauthorized access.

4. Disclosure to Third Parties

Teracare does not sell your hospital or patient data. Information may only be shared with verified service providers who assist in our operations, under strict confidentiality agreements, or when required by law enforcement under legal mandate.

5. Access and Control

Account administrators have full authority to request data exports, modify administrative settings, or terminate the account (including permanent data erasure) through the system settings or by contacting our data protection officer.